MEET THE TEAM
Here to Help You Grow
Shilpa Lalwani
Director
An effective Learning & Development professional with over 16 years of experience in Organisational Development, Behavioural Training, Customer Service, Client Service, Process Transition Management, for all the functions across Telecom and BPO industry.
Conceptualised and Conducted Leadership Development programs
Designed and conducted programs using various psychological Inventories for enhancing Interpersonal Relationships & Group Dynamics viz. MBTI, FIRO-B, TKI, Transactional Analysis & Emotional Intelligence
Designed instructor-led and web based training modules to meet a wide variety of requirements viz. Soft Skills, Customer Service, Behavioural, sales etc...Conducted
Managerial Skills, Body Language & Communication Skills and Business Etiquette & Personality Grooming Workshops for various levels of management.
Managed PAN India training requirements for all levels of management through vendors ensuring quality, effectiveness with focus on cost optimisation.
Managed BPO operation and process and Voice & Accent training for an International client.
Anil Kumar
An effective senior management professional with strong career record of 25 years in managing Business Operations, Customer Care, Sales and Marketing, Client service and Vendor management. Industry Experience spans across Telecom, BPO, Retail, Office Automation and Healthcare Industry. Risen from functional to business leadership has also played strategic and consulting role.
Anil has conducted signature programs on Effectiveness@Work, Capability Building, Process Reengineering, Building Leadership Pipeline and Customer Centricity to name a few. He is known for establishing sound training programs from scratch and improving training processes and procedures. Highly skilled in conducting needs analysis and devising custom solutions that meet clients professional objectives.
Anil has done Bachelors in Engineering from Government Engineering College and Masters in Business Administration from University of Pune.
Anil has worked with companies from business groups like Bajaj, GTL, Bharti, Reliance and Birla.
He brings with him rich experience of Consulting Clients in the areas of Learning & Development, Process Re-engineering & Operational Excellence. He has also had the opportunity to develop and manage partner relationships resulting in high quality & cost effective learning solutions.
Anil is also a visiting faculty at New Horizon Institute Of Management Studies. He also conducts Open Workshops on Managing Your Minutes, Effective Coaching Skills , Healing for Happiness , Personality Development to name a few.